At Icon By Design we understand that our customers have different needs when it comes to delivery of their items. We realise that shipping can be a significant part of the overall price and we have managed to reduce the shipping cost as compared to our competitors.
Please note that orders are delivered in a single shipment. If items in the order have differing Consignment Dates, the order will be despatched when the last item is ready for delivery. Please let us know if you would like your order despatched in multiple shipments - we will determine the revised shipping cost for you.
We offer the following shipping options:
2 Man Service – Premium Service
This furniture delivery service is always done by a crew of 2 men. All our products will be hand loaded (Instead of moved around on forklifts).
The products will be brought into your home / office / apartment and positioned as instructed. There is no need to assist the crew delivering your item/s.
These products are relatively easy to assemble yourself however if you are in a rush or feel the need to sit back and relax for an additional fee this courier can assemble these items for you.
Our delivery partners can also remove all cartons for an additional fee, recycling all packaging material.
Please email our customer care team at CustomerCare@IconByDesign.com.au or calling us on 1300 715 719 for further details about adding these services.
Front Door Delivery – Standard Service
This delivery service includes safe delivery of your order to the front door of your delivery address.
Delivery Monday to Friday. Most of our Front Door carriers offer online tracking, though this varies on your delivery area.
If you have questions about the scheduling process for your Front Door Delivery, please email our customer care team at CustomerCare@IconByDesign.com.au or calling us on 1300 715 719 for further details.
Pick up from our Sydney Warehouse
You are welcome to pick up from our Sydney warehouse at no charge. Our warehouse address is:
24 Bernera Road
PRESTONS, NSW 2170
Once your order is placed, and the items ordered are available, you will receive a confirmation email within approximately 2 business days advising you how to schedule your collection.
Please note as this is a 3rd party warehouse, one can only collect from 9am - 3pm Monday to Friday.
Supa Centa Store Pickup
We have a pickup service for those who wish to pick up the items from our store at the Supa Centa Moore Park in Sydney.
We can organise this for an additional fee of $40. You can collect the items from Monday to Sunday 10am to 4pm. Thursdays you can collect from 10am to 8pm.
Please note that this service is limited to orders with a total weight of less than 30kg.
Melbourne Click and Collect
We have a pickup service for those who wish to pick up the items from our delivery partner's depot in Cambellfield, Victoria. The address of our depot in Melbourne is:
Unit B / 209 Barry Road, Campbellfield 3061
The opening hours are: Monday – Friday 9:00am – 2:00pm
The cost of this service covers the transport fees from our Sydney warehouse to Designer Transport's Melbourne Depot and is dependent on the total size of your order, with a minimum charge of $59.
When your order is ready, we transfer the items from our Sydney warehouse to their depot, at which point you'll be contacted to advise you these items are ready for collection.
Please note: Items must be collected within 10 business days of arrival at the collection point. Orders uncollected after 10 business days will be subject to additional fees for storage.
While we do not limit which items can be picked up via this service, as many of our items are large in size it is advisable you check the specifications for packaging size for each product before selecting this option, as some of our furniture will not fit into a standard vehicle. For small items, like dining chairs and bedside tables, this is a great option.
Packaging Material
All of your items are well protected by reinforced cardboard cartons and polystyrene packaging to ensure safety during transportation.
All elements of packaging are recyclable through local resource recycling centres. Check with your local centre before making the journey to dispose of the packaging materials.
Polystyrene cannot be recycled through local council recycling bins as the micro particles will contaminate the other recyclables.
If you have any questions please don’t hesitate to contact us by emailing CustomerCare@IconByDesign.com.au or calling 1300 715 719.
1300 715 719
Showrooms
Melbourne: Richmond
